Privacy Policy

Last Updated: June 1, 2026

This Privacy Policy ("Policy") describes how pub204 ("we," "us," "our," or "the Platform") collects, processes, stores, and protects the personal information of users ("you," "Player," or "User") who access our online casino and sports betting services at pub204.vip. We are committed to safeguarding the privacy of our Filipino players and to complying with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By registering an account or continuing to use pub204, you acknowledge and agree to the practices described in this Policy.

1. Introduction & Scope

This Policy applies to all personal data processed in connection with your use of pub204's website, mobile platform, games, live dealer services, sports betting markets, and any related communications or support interactions. It covers data collected directly from you as well as data we may receive from payment processors, identity verification services, and fraud prevention partners operating in connection with the pub204 platform. This Policy does not apply to third-party websites or services that may be linked from our platform — we encourage you to review the privacy policies of any such external services independently.

2. Information We Collect

pub204 collects personal information necessary to operate a regulated online gaming platform and fulfill our legal obligations. The categories of information we may collect include:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number, home address, and username.
• Identity verification (KYC): Government-issued ID (such as Philippine passport, SSS ID, or driver's license), selfie photographs, and proof of address documents.
• Payment information: GCash number, PayMaya account, bank details (BPI, BDO, Metrobank), card information (Visa/Mastercard) — processed securely via certified payment gateways.
• Communication records: Messages sent to our customer support team via live chat or email.
• Responsible gaming information: Self-exclusion requests, deposit limit preferences, and cooling-off period elections.

2.2 Information Collected Automatically

• IP address, device type, browser version, and operating system.
• Login timestamps, session duration, pages visited, and game activity logs.
• Transaction histories, betting records, and wagering patterns.
• Cookie and analytics data as described in Section 6 below.

3. How We Use Your Information

pub204 uses the personal information we collect for the following purposes:

• Account management: To create, maintain, and administer your pub204 player account.
• Service delivery: To process deposits and withdrawals, credit bonuses, and provide access to games and betting markets.
• Identity verification: To verify your age (21+ requirement) and identity as required by PAGCOR licensing conditions and Philippine anti-money laundering laws.
• Fraud prevention and security: To detect, investigate, and prevent suspicious activity, unauthorized access, and potential financial crime.
• Regulatory compliance: To meet our obligations under applicable Philippine laws, PAGCOR regulations, and Anti-Money Laundering Act (AMLA) requirements.
• Customer support: To respond to your queries, complaints, and requests in a timely and effective manner.
• Responsible gaming: To monitor gaming behavior and apply responsible gaming tools where appropriate, including self-exclusion and limit-setting features.
• Marketing and promotions: To send you relevant offers, bonus notifications, and platform updates — only where you have consented to receive such communications.
• Platform improvement: To analyze usage patterns and improve the pub204 gaming experience for all Filipino players.

4. Legal Basis for Processing

pub204 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the services you have registered for and to fulfill our obligations to you as a player.
• Legal obligation: Processing required to comply with PAGCOR licensing, Philippine tax laws, AMLA reporting requirements, and data retention mandates.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent that you may withdraw at any time.

5. Data Sharing & Disclosure

pub204 does not sell your personal data. We may share your information with carefully selected third parties only where necessary and lawful:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard for the purpose of processing transactions.
• KYC and identity verification providers: Certified partners who assist with age verification and document authentication.
• Fraud and AML compliance services: Providers that help us detect suspicious activity and fulfill our Anti-Money Laundering Act obligations.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other relevant Philippine government bodies where disclosure is required by law.
• IT and hosting providers: Service providers who support the technical infrastructure of pub204 under strict confidentiality agreements.

All third-party partners are contractually bound to handle your data securely and only for the purposes specified. pub204 does not permit partners to use your data for their own unrelated marketing or commercial purposes.

6. Cookies and Tracking Technologies

pub204 uses cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential cookies: Required for login sessions, account authentication, and core platform functionality. These cannot be disabled without affecting platform performance.
• Analytics cookies: Used to understand how players navigate the platform, identify popular games, and improve overall user experience. Data is aggregated and anonymized.
• Preference cookies: Store your language and display settings to provide a consistent experience across sessions.

You may manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in and use pub204 services. pub204 does not use cross-site tracking cookies or third-party advertising cookies.

7. Data Retention

pub204 retains your personal data for as long as your account is active or as required to fulfill legal and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, as required under Philippine AMLA regulations.
• KYC documents are retained for the period required by PAGCOR licensing conditions.
• Marketing consent records are retained until you withdraw consent, plus a reasonable period for audit purposes.
• Support communication records are retained for up to three (3) years.

Upon the expiry of applicable retention periods, your data will be securely deleted or anonymized in accordance with our data destruction procedures.

8. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by pub204:

• Right to be informed: You have the right to know what personal data we collect and how it is processed.
• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to data portability: You may request a structured, machine-readable copy of data you have provided to pub204.
• Right to lodge a complaint: You may file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

9. Security Measures

pub204 implements comprehensive technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, multi-factor authentication options for player accounts, regular security audits and vulnerability assessments, and strict access controls limiting data access to authorized personnel only. While we take every reasonable precaution, no system is entirely immune to security threats. We encourage you to use a strong, unique password for your pub204 account and to contact us immediately if you suspect any unauthorized activity.

10. Children's Privacy

pub204 strictly prohibits use of its platform by individuals under the age of 21. We do not knowingly collect personal data from anyone below this age. If we discover that we have inadvertently collected data from an underage user, we will immediately suspend the account, delete the associated data, and report the incident as required by applicable regulations. If you believe a minor has registered on pub204, please notify us immediately at [email protected].

11. Changes to This Policy

pub204 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform services, or applicable legal requirements. Material changes will be communicated via a notice on our website and, where appropriate, by email to registered players. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of pub204 after an update constitutes acceptance of the revised Policy.

12. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available daily 9:00 AM – 12:00 AM PHT
• Response time: Within 5 business days for general inquiries; within 30 days for formal data subject requests.